on 20-10-2022 20:53. Take every available online business advantage, enjoy commercial dealings made quick, slick and wireless, and give your people the best internet access around. com, the comparison and switching service. Non-Virgin Media equipment?. Many families have boxes, closets, and shelves full of old VHS tapes that contain memories, movies, and home videos. One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Forum Member. Hello, I recently moved into a rented property. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Get more from your kit. Additionally, one in seven households has stored two or more obsolete boxes. I'm a Very Insightful Person, I'm here to share knowledge. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. The computers and devices you wish to authorise are set up so that. Now, once you are in the router’s web portal, look for the Remote Managementoption. Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. What's more, one in seven households has two or more. All the information you need to setup your first Pod or fix an issue can be found here. Use a safety pin or a similar tool to press and hold the pinhole for approximately 10 to 15 seconds. It is usually a mail returns bag or a plain flat-pack returns box. Although Virgin Media WiFi includes content protection, to make sure you’re protected when you’re on the go, we recommend you install F-Secure SAFE. Coupon excludes Apple, Ruckus and Luxul products; and Samsung SKUs 5872506 and 5872200. This may also be called Administration, History, or Logs depending on your router. I've restarted the router multiple times and. In the end, I took a punt and went with Amazon's Eero system. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Virgin Mobile. Virgin Media’s new Hub 5 router boasts WiFi 6, the latest generation of WiFi technology;. It’s white when everything is working as it should. Please read the FAQ'sI've recently moved over to virgin media 200. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. com, the comparison and switching service. You should use port 4 which is the 2. I need instructions. To return your equipment, simply click the link and follow the instructions. Since launch, the scheme has paid out more than £320 million, and sustainably recycled 3. Click on the “Upstream” tab, copy the text and paste into your reply. Another option is to donate it to a local school or community center. 10 REPLIES. You can post your old kit back to Virgin and it will reuse and recycle it. So just wanted this on record. Recycling return old 3. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Anyone with the Hub 3 will have already received the update, but Virgin Media says those with an older Superhub 1 or 2 router can upgrade. Options. 5Gbits/sec Ethernet port for even faster wired connections. Running a reset will wipe any changes you’ve made to the Hub’s settings. I've worried because the posts all say there is a risk of overheating, and also because I'm online all day for professional reasons so can't afford an outage. Mobiles. Virgin has published guidance here . The guy stated make sure to take to a local dump and not just dump in a normal bin. Called 789 and was told to take it to the local dump. com/recyclingkit but this link. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. 22-02-2022 15:35 - edited 22-02-2022 15:47. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. 1 (192. This can be done for a one-off £25 charge. Download the Virgin Media Connect app Troubleshooting 19 Get more from your kit Click System. Update: Steve the virgin media guy came today and took the router. Excludes broadband faults and broadband network outages. To return your equipment, simply click the link and follow the instructions. I've called the customer service hotline multiple times, booked returns packaging to be sent to my house and my partner's house, yet no viable solution has been provided. Now all a sudden at 03. uk with your account number and area code (off the top of your bill) and your returns pack will arrive in 7 to 10 days. 2. Plug the cables into the Hub. Open Login Popup . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Finally got a new router which is amazing. QuickStart, set up and connections. 13-12-2021 15:21. Virgin Media was founded in 2006. Reduced its carbon footprint by 7% in. Virgin Media O2 is already doing some great work in encouraging customers to recycle – nine million routers and set-top boxes have been refurbished and reused since 2014. Further exclusions & legal stuff apply. To do this, you’ll need to wait until you receive your tracking email. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. Some routers may immediately delete your router history logs so this step is not necessary. Good to know, maybe I'll have fun with openwrt with it, and maybe even sell it on. But as there was no label in the box because the instruction was to recycle, can I request (or download and print) a label and take to the "Collect" store as I have done in the past?Click Mark as Helpful Answer or use Kudos to say thanks. co. Returning Virgin Media equipment. A router creates a WiFi network using radio waves and antennas to spread wireless signals around your home. 0 and BT scores 1. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. RF leads that short (especially with the right angle) are usually used to connect from the downward firing isolator connector. Discover common issues and learn how to resolve them with our step-by-step guide to fixing WiFi problems. These include: You can post your old kit back to Virgin and it will reuse and recycle it. Send the email to [email protected] 16-10-2022 14:35. Phone. Recycle. Manage Your. Step 4. Options. Click System Log. Stream from Virgin Media. Virgin Fibre Areas only. Recycle mobile devices – select your model to see how you could turn your unwanted devices into cash with O2 Recycle. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Options. Cheap internet radio. Click on the “> Check router status” button. Step 4: Wait for all panel lights on your cable modem to become green on. Up to 3 WiFi Pods if needed. They left VM months ago and had two old TiVo boxes, a Hub 2ac, and a Hub 3 lingering around with no instructions or label received to return them, so after checking on the site and none of this kit meeting the re. Whatever the case, your old router or modem/router combi unit can be reused. How about using a 10m RJ11 to RJ11 telephone cable. The SH2 is covered by VM anyway and the Mac is covered not only by apples 3 years care but also their 6. Some. Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. all set up and running. However, with the Hub 5, Virgin Media might have made a router worth keeping. Step 3: Plug the modem back into the power outlet first, wait 1-2 minutes, then it’s time to power on the router. The router is integrally attached to a white cable (a co-axial cable?) so we can't disconnect it. Our commitment to you Recycling return old 3. We would like to show you a description here but the site won’t allow us. Wearables. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. How to put Virgin Media Hub into modem mode to use own router Step by Step Guide Watch more Virgin Media Product Reviews there, I'm having a few issues with my Wi-Fi that's been going on for about 3 weeks now. Install your TV This section will take about 30 mins For this section you’ll need: Virgin TV V6 box HDMI cable 2 Virgin TV V6 box. The Super Hub 2ac looks almost identical to the Super Hub it replaces. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of living – check our pages for more help, you do have other options rather than cancelling. 8 million devices – with zero going to landfill. If you want VM to move the termination box: Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. - The new routers currently do not have a router mode (at the moment). I've moved the router away from the TV, as I've found this can supposedly interrupt the Wi-Fi connection, this hasn't worked. 8. Quantum is a fully audited electronics recycling company, compliant to the most stringent standards in the world. iamdanforth Posts: 4. At the start, log in to your router, check how to Open Admin Page. Lines are open 12pm-10pm, 7 days a week. Virgin Media will also reuse or recycle its equipment, and will always request that its newer pieces of kit are returned directly to them. In the airing cupboard I discovered an old virgin media router modem that must have been used by one of the previous tenants. Send the email to equipmentreturns@virginmedia. 2 Kudos. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Once your TalkTalk broadband service goes live, you should ensure your old Virgin Media broadband service has been cancelled. g. on 19-04-2023 16:36. More than 250,000 devices were recycled via O2 Recycle in 2022, with zero going to landfill and customers receiving more than £36 million in payments for their old, unwanted tech. The 450Mb/s speed over WIFi is very decent indeed and it is most likely at the limit of what the mobile device is able to drawn and sustain over its internal WiFi adaptor. I don't work for Virgin Media. A rep from Virgin Media has today arrived at my front door with no prior warning asking to come in and collect old equipment. Virgin Media’s WiFi network is password protected, meaning there are two layers of protection for their. Here you’ll find all the help you need for Virgin Media related problems and issues. At the time was told IF we needed to return the old router details would be in with the new router. 19-02-2021 14:55. I heard it can be made passive though, so to transfer via ethernet to another router that of course could maintain all network devices. “In 2020, we refurbished and reused 1. A great router with excellent parental controls. Then send the equipment and returns form to the address provided on the returns form. As more Wi-Fi 6 devices come out, Virgin Media customers will start seeing the benefit of having a Wi-Fi 6 router . At Virgin Media we’re working hard to make sure old customer equipment is disposed of properly and responsibly. Download your label, post it for free. 1. To find your nearest collection point, just go to recycle-more. The guy stated make sure to take to a local dump and not just dump in a normal bin. Report the fraudulent caller. This latest future-proof WiFi. If they don’t, many private companies will recycle your old modem or router for you. Last year, Virgin Media O2 recycled. Working hard to help connect the nation, shop our offers and order online. 100. Alternatively, you can restart your router via the Virgin. No, you can keep using the same phone you’ve always used. At last, save your settings. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. Go to Account settings, then Account details b. Click on the Wireless Network Settings option. Dave. Release the power button and wait for the router to turn off. How it works. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Virgin's speeds are twice as fast for the same price, but I keep hearing from people that they sacrifice a lot on the router to make that happen. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Allow the router to reset to its factory settings and wait for approximately 30 seconds. With the Super Hub 2ac on your side you can do it all. If you have an earlier Super Hub model, please be aware that the instructions might differ. 168. Leave it off for about 10 seconds. Design. If this is just for wifi in the room and you don't need extra ethernet ports, something simple like a TPlink accesspoint will do the job. The Hub’s IP address changes from 192. Available with M50 broadband or faster. Depress the pinhole switch for a timed 60 seconds then release. I moved to a new area that didn’t have Virgin Media available. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. 29 Europe/London By Julian Clover. You can also email [email protected] router features of the Hub5 are depressingly a letdown, So, in Router Mode, can be the 2. Reply. 13-12-2021 15:21. Your logs are now deleted. Post: You will need to package up the equipment and enclose a returns form. Connect the Hub’s power cable with the blue tab. Any assistance welcome! Thanks. A coax cable will also need to be installed by Virgin Media for the live TV signals. From other posts it seems that VM has finally recognised the legal requipment to collect all their electronic equipment and not just the items they might re-use. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. It's super old Router (i think Hub3) and. Tap OK to re-scan your wireless network for Virgin TV boxes. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. I would like to change the position of my router, from the front of my house to the back of my house. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Step 4: Return or recycle your old Virgin Media router. 168. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. You can ret. If the computers are also showing 100Mb/s cables might be the issue. 0. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Power on the hub and leave it five minutes to settle down . Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back-Up Line (EBUL) Dave. Concerningly, the corporation did not appear to want the brand-new, unused box back. Use an old router as a web server. Our most popular rubbish removal service is our ‘Man and Van’ collection. You’ll receive a final bill. We appreciate that you have already tried turning off your hub and restarting this, however the red light is remaining. 168. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the. Am a little weary that if we recycle the kit that we might get billed for not returning it. Reset Hub password. Virgin Media was founded in 2006. 1 modem mode. Huzzah! To those who thought it might be a scam I was worried too, but the collection has been logged on my virgin media account and a receipt emailed from a legitimate virgin email address so it all looks legit. A guest Wi-Fi network allows you to safely share broadband with visitors without compromising network security. Instead, it has to do with your router and the security you have configured on your own local devices. FAQ. If you have spoken to someone that you know believe to be fraudulent and have been asked to install computer software, here are some simple checks you can carry out: Run a virus check on your computer. Assuming your home network includes your own router put the 5 in modem mode. Weve been with Virgin for YEARS. Remember, have your Virgin Media network name and WiFi password ready. 8 million devices – with zero going to landfill. This latest future-proof WiFi. Although we do our best to provide families with excellent parental controls, technology cannot provide 100%. I got a TP Link archer C80 on amazon. Best done from a wired connection. I don't work for Virgin Media. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. I am putting a complaint in with ofcom along with all the evidence I have. I've seen people talking about it online and on one of the threads here on the Virgin Media forum just before I joined too - someone wanted to get rid of their TiVo box so they called Virgin who said to recycle it, then they got an email after a few hours or the next morning saying that they needed to return it and they had to arrange for it to. * Call costs may vary. WPA3 encryption) and a 2. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. AFAIK you can’t run a VPN app on the XBOX itself and can’t run it on the Hub 3 - even if traffic will run through the hub. I'm a Very Insightful Person, I'm here to share knowledge. Options. Click on the “> Check router status” button. Click on the “Upstream” tab, copy the text and paste into your reply. SpeedStep 1: Modem Only Mode. They must be clutching at straws given the earlier advice to recycle replaced Hub3 kit. Please read the FAQ'sWiFi hotspots. Virgin TV V6 Box, Virgin TV 360 Box, Virgin TV Stream Box, Hub 4, Hub 5, Powerline Wi-Fi, Powerline Ethernet, Wi-Fi Booster, Wi-Fi Pod, and Emergency Back. This can be put adjacent to the hub, or on the end of long ethernet cable if that makes more sense. Click on Apply to save your changes. Hi, Just recently upgraded from Tivo 500GB box to TV360. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have now disposed of it!! I moved to a new area that didn’t have Virgin Media available. We currently recycle the following products: TalkTalk Wi-Fi Hub and Wi-Fi Hub 2; Amazon eero 6 and eero 6 ProHi, Today I received an email from the following email address [email protected] when in Modem Mode, so once you. Virgin Media Super Hub and Super Hub 2 TalkTalk HG635, HG523a, and HG533 Several routers from BT, including the Home Hub 3B, 4A and 5B, and Plusnet's Hub Zero 270N, passed all the security tests. DO NOT reboot the hub but allow it 5 to 10 minutes for it to boot itself up. VM's 21CV phone service is not a true VOIP connection in so far as that the customer just uses an ordinary telephone plugged into the TEL1 socket on the back of the VM hub (via a socket/connector adapter provided by VM). We’ve been recognised year after year for providing the fastest widely available broadband speeds, and our Project Lightning network investment means that up to 17 million homes and businesses will be able to. 1 is the correct address for the Hub in Router mode. on 03-06-2023 09:36. Chris. I'm a residential customer with a typical 500mbps package. Netgear R6260. You get the picture. £8p/m extra or included with Gig1 or Volt. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Reset Your. Up to 3 WiFi Pods if needed. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Hi all. No, you can keep using the same phone you’ve always used. Now VM are asking me to return the old hub. There are better routers, this has 4 antennas and does the job. Parental controls are a set of tools designed to protect and keep children safe online. Step 3 - Label the box – a letter came with the. Update: Steve the virgin media guy came today and took the router. Business Customers. O2 shop or local council recycle yard. Launched in 2009, to date O2 Recycle has paid out more than £250 million and recycled more than 3. Modem-only. 100. Follow the instructions on screen to finish your setup. Luke showing test-ipv6. Remember your phone will need to be in as ‘new’ condition as possible and in its original packaging to return it. If it doesn't unless you configured everything with static addresses it'll all pull IPs in the new range when connected to the new equipment. Connect the Hub’s power cable with the blue tab. Leave it off for about 10 seconds. 11ax. You do not have to return the router to NOW TV following cancellation or end of contract, unless you want them to recycle it for you (which is a service that they are obliged to offer). Instead of buying a new network switch to. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). ThanksMy Virgin Media makes managing your account easier with all your information in one place. London, UK – 16 March 2023: To mark World Recycling Day 2023, Virgin Media. Hey @mburnip12, thanks for reaching out to us on the forums page. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. ahhh the rubbish that is CS - you could try this. The equipment must be in its original box, with all relevant accessories and paperwork included. It might flash or change colour when you first turn the Hub on or after a restart. This promotion means you won’t pay the usual setup fee of £35. Web Safe only works when you’re connected to your Virgin Broadband at home. Virgin Media Hub 5 to replace my Hub 3. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. How to change my Virgin Media or Virgin Mobile package by phone. There's life in your old router yet. ’ You’ll be sent a white returns bag within 7 days. The Ethernet cable/socket can likely be used for the internet connection from the TV box to the router - for ‘control signals’ and TV on Demand, TV apps etc. At the time of writing all Virgin Media broadband packages slower than its flagship Gig1 (1Gbps) broadband package come with its Hub 3 router. virg. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. One option is to recycle it through a certified e-waste recycling center. Find the Security Settings option, and location the Channel drop down menu. The best location for a router is a central location with a lot of open space and the fewest walls and doors. . Joining in. If you have trouble, do a DSAR request of the recording (held up to 6 months). Virgin Media has committed to carbon-neutral and waste-free operations by the end of. We would like to show you a description here but the site won’t allow us. 19-02-2021 14:55. Browse Virgin Media Virgin Media Community. Networking and WiFi. Virgin Mobile package. The telecoms giant has today launched 'Intelligent Wi-Fi', which offers to improve Wi-Fi speeds in hard to reach areas of the home via a free upgrade to its latest broadband router – the Hub 3. Concerningly, the corporation did not appear to want the brand-new, unused box back. You can bring in up to seven items per store per day. Virgin Media recycle kit usually comes with a letter. com, the comparison and switching service. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). Multiple set-top boxes and routers are accumulating in people’s houses. Modem mode is the best you can possibly do, it'll disable all of the routing features of the hub, leaving just the cable modem part - and it's this you can't replace. e reboot / reset occurred 3 day and 7 hours ago but the value indicates it occurred 4 hours ago. 5Gbps speed LAN (Ethernet) port. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. As of last night my internet access cut out completely, starting "internet access denied" (when logged into the router settings page). Locate the Reset pinhole located on the rear of the Virgin Media router. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. NOTHING was mentioned in there and we had received no correspondence regarding it, and as it is SO old (and I mean old), we have. 1 modem mode. Find your local recycling centre with our recycling locator tool. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Older routers needed bigger cases because they had larger circuit boards populated with a lot more physical components, and less efficient processors that required larger heat sinks, made worse by the flat rectangular cases the makers used, which were appalling for heat dissipation. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. Its headquarters are at Green Park in Reading, England. Plume supports Ethernet backhaul. on 19-03-2022 08:11. 4 GHz and 5 GHz wireless networks. 100. Say for example, if you have your Virgin Media Hub in router mode and switch it to modem mode, when connecting a new router, the MAC address will be different, this will cause a new IP lease to be allocated to you. Then, drop it off at a Yodel store. This latest future-proof WiFi. We recently sent you a new piece of equipment to replace the equipment you currently had and now vou have this connected to our network we need vou to return the old equipment back to us. WiFi Max customer? Don’t forget to get the Virgin Media Connect app to use with your new WiFi Pods. My VM Router is is my office adjacent to hall. Got my new router sent out. Find out where and how to recycle a specific item, either from home or. At least 30Mbps download speeds in every room or £100 one-off credit. Is there a way that I can return this? I don't know any of the account details of the former tenant. Just follow these steps to power cycle your router and modem: Step 1: Unplug the modem and router from the power outlet. Excludes broadband faults and broadband network outages. Hi I have a constant red light on my router 3. Disconnect all unneeded ethernet cables from the rear of the Hub. on 02-09-2023 09:35. Red power light on the Virgin Media Hub 3. In order to use these WiFi routers with your Virgin Media installation you will need to do a. Virgin Media O2 announced the success of its pioneering O2 Recycle scheme, which successfully saved more than 250,000 devices from landfill in 2022. Does anyone know if the 'doorstep collection' involves disconnecting it for us? The cable runs outside the house then back in. You’ll then be able to use your same old phone to make. In such cases, reach out to Virgin for assistance. O2 shop or local council recycle yard. 5Gbps ethernet port. If you want a simple solution that just works I would go for this in modem mode: Deal: TP-Link Deco X55 AX3000 Whole Home AI-Driven Mesh Wi-Fi 6 System, Three Gigabit Ports, Coverage up to 6,500 ft2, Connect up to 150 devices, HomeShield Security, Pack of 3, Amazon Exclusive Gives a bit of. Next, enter your username and password. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Stand your ground when it comes to getting a good router, too. Households across the UK are sitting on more than 22 million unused broadband routers — enough to fill ten Olympic swimming pools — which are going to waste instead of being recycled, according to new research from Uswitch. Enter the IP address into a web browser an log into your Virgin Media router. When you leave us, upgrade your service, or receive a replacement for faulty kit we ask that you return your equipment for recycling should we ask for it. The landlord scrapped it off and threw it away. Equipment remains our property and we charge for anything unreturned. Sky Q 2TB box - £135 Sky Q Mini box - £50 Sky Q Hub/Sky Broadband Hub - £50 Sky Broadband Booster - £35 Depending on your contract, you will have a specific amount of time to return your equipment. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account.